BOOKING DEPOSIT
CANCELLATION DEPOSIT
Cancellation must be notified by email. If cancelling more than 60 days prior to the booking date your deposit and any other payments will be refunded. If cancelled 60 days or less, prior to the booking the deposit will be held by Ross Castle, however if the property is reallocated to a new booking for those same dates and cost your deposit will be refunded.
SECURITY DEPOSIT
The security deposit amount differs on the type of property and reservation, the amount of the deposit will vary from €200 – €1000. This deposit will be used to make any deductions due to loss or damage to the property or grounds. For the avoidance of doubt, the deposit does not limit liability to this amount, where the cost of repairs, replacement, or reinstatement exceeds the amount of the security deposit, Ross Castle reserves the right to recover the additional costs from the lead guest. Any insurance excess arising from damage to the property will also be the responsibility of the lead guest. The security deposit will be refunded following departure, subject to a satisfactory inspection of the property.
DATE CHANGES
Requests to change the reservation dates must be made in writing by email and are subject to availability. Ross Castle is under no obligation to accept a request to change the reservation dates. Where a change of date is agreed, an administration fee may apply, and the booking deposit may be transferred to the new reservation date. Any request to change the reservation date made within 60 days of the scheduled arrival date will be treated in accordance with the Cancellation Policy unless otherwise agreed in writing by Ross Castle.
We strongly recommend that guests take out comprehensive travel or holiday cancellation insurance at the time of booking. This can provide cover should unforeseen circumstances prevent you from travelling and help protect any payments made.
DAMAGES AND INVENTORY
The house must be left as found. The cost of repairs to and replacement of damaged or missing property is the responsibility of the client. When appropriate, a security deposit will be requested. The property is a private home containing antiques and a full inventory of contents is held.
CLIENT PROPERTY
The company is not responsible for any loss or damage to property during your stay.
CLEANING
When self-catering, clients are requested to leave the house clean and tidy. All bins to be emptied and rubbish removed to the on-site rubbish and recycling area. All dishes, pots, pans, and utensils washed and stored where found. Wet towels to be placed in showers and laundry baskets. All furniture replaced where found. If not self-catering, we can arrange for full cleaning on exit.
TERMINATION DUE TO MISCONDUCT
Rental of the house may be terminated with no refund at the discretion of the estate manager or officer of the company if clients behave in a disruptive manner, cause a nuisance or disturbance, exceed occupancy level, cause damage to the property, or in any other circumstances deemed reasonable.
NUMBER OF OCCUPANTS
The number of persons stated on the booking form must not be exceeded in any circumstance, without prior approval from the company.
OUR RIGHT TO REFUSE
We reserve the right to refuse any booking and in exceptional circumstances to cancel, modify, or alter arrangements made for the visitor.
PETS
Pets are allowed in certain circumstances but only with prior permission. A security deposit may be required.